At Esmee, your satisfaction is our priority. We gladly accept returns within 14 days of the purchase date, offering a full credit for your next Esmee purchase. Please note that, given the unique and made-to-order nature of each piece, we do not issue refunds.

Return Guidelines:

1. 14-Day Window: You have up to 14 days from the date of purchase to initiate a return.
   
   
2. Full Credit: Upon successful return, we provide a full credit that can be applied to any future Esmee purchase. This credit reflects our commitment to ensuring you find the perfect piece that resonates with your individual style.
   
   
3. Made-to-Order Items: As each Esmee piece is meticulously crafted and made to order, we do not offer cash refunds. This policy allows us to maintain the exclusivity and uniqueness of our handmade jewelry.
   
   
4. Return Condition: To be eligible for a return, the item must be in its original condition, unworn, and with all accompanying documentation and packaging.

Initiating a Return:

1. Contact Us: To initiate a return, please contact our customer service team within the 14-day window at [customer.service@esmeejewels.com].
   
   
2. Provide Details: Kindly provide your order number, the reason for the return, and any relevant details to assist us in processing your return efficiently.
   
   
3. Return Shipping: You will be responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your item.

Credit Application:

1. Issuance of Credit: Once we receive and inspect your returned item, we will issue a credit to your Esmee account promptly.
   
   
2. Applying Credit: The credit can be applied during the checkout process of your next Esmee purchase.

Thank you for choosing Esmee. If you have any questions or require further assistance, please do not hesitate to contact our customer service team.