FAQ

At Esmee, each piece is a unique work of art, meticulously handcrafted in New York. We blend traditional craftsmanship with contemporary design, creating timeless jewelry that celebrates your individuality.

Absolutely. We are committed to ethical practices and exclusively source conflict-free diamonds, ensuring that every piece reflects our dedication to responsible craftsmanship.

Due to the made-to-order nature of our jewelry, please allow 4-6 weeks for production and delivery. The personalized touch ensures that your Esmee piece is crafted with precision and care.

We accept returns within 14 days of purchase, offering a full credit for future Esmee purchases. As each piece is made to order, we do not issue cash refunds. For more details, refer to our Returns and Exchanges Policy.

Absolutely! We offer customization options and can work with you to create a bespoke design. Contact our customer service team to discuss your ideas and bring your vision to life.

Refer to our Care Instructions for guidance on maintaining the beauty of your green emeralds and diamonds set in gold. Proper care ensures that your Esmee jewelry remains a cherished piece for years to come.

Yes, we offer international shipping. Shipping fees and delivery times may vary based on your location. Please check our Shipping Information or contact us for specific details.

Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery. For more information, visit our Order Tracking page.

Reach out to our customer service team at [customer.service@esmeejewels.com]. We’re here to assist you with any inquiries, concerns, or special requests.

Esmee is dedicated to sustainability, from ethical diamond sourcing to artisan craftsmanship and the use of eco-friendly materials. Explore our Sustainability Commitment for more details.

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